Navigating or browsing the public administration single digital portal under the domain name 'gov.gr' and the specific services offered to its users is subject to the following terms and conditions of use:

Α. In general

1. This website contains data and services belonging to or supervised or served by the Ministry of Digital Governance, as well as data and services for which the Ministry has been granted permission to process and manage.
2. Navigation through the public administration single digital portal and use of the specific services offered by this website presupposes the unconditional acceptance by the user of these terms and conditions and/or other more specific per-service terms of use, as included in this document.
3. Navigation through the public administration single digital portal and use of the services offered must be conducted exclusively for lawful purposes, in a lawful manner, and in accordance with the specific instructions for the use of each service.
4. In their interactions with the public administration single digital portal, users are required to refrain from malicious use of its software and systems, from any attempts to gain unauthorised access to software systems or subsystems, and from any steps to authenticate themselves or to log in to the portal’s services via the unauthorised use of login credentials.
5. Users bear individual personal responsibility for safeguarding their access details. The Ministry of Digital Governance shall verify the particulars of users entered during the login procedure (authentication), by accepting, for example, login credentials used to access the services of the General Secretariat of Information Systems and Digital Governance (TaxisNet), not excluding the use of other authentication methods, to create secure protocols, using data obtained with the consent of users-data subjects from third-parties (indicatively financial institutions), or using high-level internet security protocols from smart devices.
6. The Ministry of Digital Governance shall take all necessary measures, whether technical or organisational, to ensure the accuracy of the information posted on the website, as well as its continuous and uninterrupted operation, to the greatest possible extent, without being in a position to fully guarantee absolute completeness or accuracy of the information or the operational continuity of the site. Changes to the content of information and data posted on the main host websites or to specific services on the portal software can be made at any time without users being actively informed about this.
7. The terms of use, policies, and restrictions imposed by the system shall be accepted and consent for the transmission of personal data or refusals to that effect, whether specific or not, within the meaning of Regulation (EU) 2016/679 (GDPR) shall be given after users are authenticated. Therefore, these may not in principle be challenged, and users shall bear the burden of supplying the requisite evidence of system failures, force majeure events, or other material reasons for which the procedure failed to properly authenticate access for the specific user using the system or their legally authorised representatives.
8. It is recommended that users take all measures to protect the integrity and security of their own information systems, both hardware and software, such that their login details and other information, entered via the portal node and retained in local storage on users’ devices, portable and otherwise, can be adequately protected. Any failure of users' systems or leak of login or usage details due to malware intrusions in the user's operating system does not relieve the latter of their obligations hereunder, does not constitute a force majeure event or exceptional circumstance, nor does it imply any liability on the part of the Ministry of Digital Governance for damages that the user may suffer.
9. Users are obliged to have the most recent version of the operating system and browser software installed to achieve the maximum possible interoperability of the portal software. The portal software is structured and designed to interact with any browser or operating system. Technical limitations cannot be excluded. This paragraph does not represent a guarantee of interoperability, given that interoperability depends on the software installed by each user.
10. Hyperlinks to other external websites may be posted on the portal. These hyperlinks are provided simply for the convenience of users and do not represent a list of websites the content of which has been uploaded, approved, or adopted in any way by the Ministry of Digital Governance.
11. The use of portal services may or may not fully replace the provision of a service at designated physical points of service, such as Citizens’ Service Centers (KEP) or the offices of other public authorities or service departments. Users should refer to the specific terms and conditions of use attached to each service presented as sections of this document, in order to be informed of whether or not the service is also provided at physical service points and, if users prefer to visit a physical location, familiarise themselves with how, where, and when they can arrange to do so.
12. The Ministry of Digital Governance shall not be liable for any damages (direct or indirect, actual or consequential) that users of the portal and its services may suffer due to use or inability to use the facilities offered, delays during use thereof, or due to failures or omissions of the site regardless of their cause, including but not limited to failures in telecommunications equipment and the quality of internet connections which fall within user’s capacity to control, or which are attributable to the user’s third party telecom service provider.
13. When using the electronic services of the single digital portal, users must without exception provide true, accurate, valid, and complete information with regard to the details they submit, either for authentication purposes or during open-ended or closed type (dropdown menus) data entry in portal software (creation of documents, etc.).
14. If users engage in malicious acts or make improper use of the software and services on the portal in breach of these terms and/or the relevant legislation, the Ministry of Digital Governance, in addition to taking steps to safeguard its lawful rights and forwarding a file to the competent authorities to investigate any criminal offences or administrative infringements, shall also be entitled to take interim measures to protect the portal by disabling access to any user showing evidence of the aforementioned unlawful conduct. Lifting of this restriction and any objections pertaining thereto shall be reviewed by the General Secretariat of Information Systems and Digital Governance.
15. In the case of a force majeure event, as determined by legislation and preceding case law of the Greek Courts, which affects the operation of the portal, the Ministry of Digital Governance shall be freely entitled at its sole discretion to suspend the operation of the portal and the services provided thereunder for such a period of time as the force majeure event persists, without incurring any liability towards users or obligation to provide them with advance notification in this regard.
16. This terms and conditions of use policy and its specific sections shall be deemed accepted in full once the user has been authenticated. Partial or qualified acceptance thereof is prohibited. Any refusal to accept the terms and conditions of use entails an obligation on the part of the user to cease any use of the portal (browsing, navigation, or accessing the site to use the services).
17. A user guide with a description of the application and the respective audiovisual material may be posted for each service. These instructions for use are not an annex to this document and relate exclusively to how the system should be used. The Ministry of Digital Governance shall ensure that the present terms are modified in harmony with any new feature orfunctionality of the portal as necessary and as soon as this is feasible.
18. The Ministry of Digital Governance may amend these terms of use in whole or in part at its absolute discretion. Any new codified and amended text shall apply once it is posted online, without any other conditions or any need for deadlines or special procedures.
19. Where any provisions of these terms of use are found to be invalid, such invalidity shall apply only to those provisions and shall not affect all provisions hereof.
20. The competent courts of Athens shall have exclusive jurisdiction to hear any dispute arising from the implementation of the terms and conditions of use and actual use of the portal.

Β. Special arrangements for online applications, solemn declarations & authorisations

1. The Online Declarations System (ODS) in Version 1.0 offers online applications, solemn declarations, and authorisation services for natural persons. In summary, the ODS supports the following features:
1. accounts for natural persons
2. hierarchical accounts for bodies organised into departments with supervisors and operators
3. creation of templates for online applications, solemn declarations. and authorisations
4. search facility for templates for online applications, solemn declarations. and authorisations
5. completion of online applications, solemn declarations. and authorisations using a template
6. issue of completed online applications, solemn declarations. and online authorisations
7. forwarding of issued online applications, solemn declarations. and authorisations
8. revocation of issued applications, solemn declarations. and authorisations
9. receipt of online applications, solemn declarations. and authorisations
10. view and search incoming notifications
2. Eligible users are those identified by the single digital portal “gov.gr” authentication system via a verified device in their possession (strong authentication with one-time password (OTP), two-factor authentication (2FA) method). By using the application, the user can issue the following documents in electronic form and can also print out an unlimited number of official copies thereof:
1. Solemn declarations
2. Authorisations
3. Applications
4. Other documents (templates)
3. The abovementioned documents are issued in a secure online format with timestamps, details of the user drafting the document, and the contents of said document. The above does not imply that the content of the document will be accepted by its recipient or the Ministry of Digital Governance or a third party, but it merely replaces the physical attestation of the identity of the user who has drafted the document with a secure digital structure, such that the document be considered to bear a verified date stamp and be, as a legal fiction, deemed as a digital document with an attestation of authentic signature. Each document carries a unique identification number (ID), as well as its printed QR code.
4. To use the service, the user must have been authenticated and the terms and conditions provided for as above must be met.
5. These documents may be made available by direct electronic forwarding of their unique hyperlink or unique identification number to each specified recipient or may be printed as official copies, that is, they can be made available in either physical or digital format (pdf).
6. The documents the user can select to draft through this portal service are either standard ones (solemn declarations, authorisations, applications), or non-standard ones, with a suggested unofficial format. Users may not upload their own document templates or modify the format of digital documents but are required to select from those available.
7. To authenticate the user and issue a document with the aforementioned characteristics, the service software uses two-factor authentication (2FA). For the purposes of authentication, users must declare a mobile phone number (without the international prefix), so that they can receive a six-digit PIN number via SMS and proceed with issuing the document under the aforementioned security protocol. The software will not permit the issue of a document if the user does not have access to a device connected to a GSM network that can receive SMS messages.
8. Before drafting the main document by completion of free-text fields or dropdown options, users must submit their mobile phone numbers as above and their address (home or work) to the portal. This information is used exclusively for the purpose of issuing declaration documents and does not change or update the details of natural persons as GSIS users (TaxisNet), automatically or otherwise.
9. The user determines the recipient of the document either by selecting from an existing closed list or by entering the recipient’s details themselves. Identification of the recipient of the document is mandatory, in order to complete its issuance. Users bear sole responsibility for dispatch and successful delivery of the document (in digital or paper form) to the recipient if there is no automated process offered as a structured portal service to this purpose.
10. Each user is entitled to have access to a personal electronic document mailbox containing the documents issued by them. Documents are temporarily stored in the mailboxes of individuals/users for a period of thirty (30) days and, at the users' option, may remain stored in their mailboxes for a period of up to five (5) years or be deleted. The software also supports an inbox for incoming documents which has the same capacity and retention characteristics as above in relation to the documents.
11. The free text in any document drawn up online must be fully compatible with and suitable for the purposes of issuing the document in question and must not under any circumstances include abusive, defamatory, offensive, or hate speech, or content in general the disclosure of which constitutes a criminal act within the meaning of the Greek Criminal Code or any other specific piece of criminal legislation. Otherwise, the provisions of these terms and conditions on improper use of the service shall apply. The Ministry of Digital Governance is entitled to carry out random checks of documents composed via the portal to ensure that the aforementioned conditions are adhered to and to improve the service quality. The use of filtering to prevent the use of such prohibited words or phrases shall not be prohibited.
12. Responsibility for the legality and appropriateness of use of electronic documents issued through the public administration single digital portal lies exclusively with the users and authors thereof and does not in any way lie with the Ministry of Digital Governance. The Ministry of Digital Governance bears no responsibility for the content of the submitted applications, declarations, and authorisations.
13. Information provided by users of the public administration single digital portal is not used for any purpose other than that described in the terms and conditions governing the specific digital portal electronic service. Users are responsible for the accuracy of the information they submit and any loss (direct or indirect, actual or consequential) resulting from submission of inaccurate data shall be borne by the users themselves and not by the Ministry of Digital Governance under any circumstances whatsoever.

Athens, 14 July 2023

version 1.1.0